Shipping policy
Shipping Policy
At Nixova, we strive to ensure timely delivery of your orders across India. While we aim to meet the estimated delivery times, unforeseen circumstances such as weather conditions, public holidays, or customs inspections may cause delays. Please note, these timeframes are only estimates, and we cannot guarantee exact delivery dates.
Standard Shipping
For standard shipping, orders are typically delivered within 5-7 business days across India. Please allow 1 business day for order processing before adding this time to your estimated delivery date.
Estimated delivery times based on location are as follows:
- North India: 3-5 business days
- South India: 5-7 business days
- North East: 5-8 business days
- West India: 5-7 business days
Shipping Fees
- Prepaid Orders: Free shipping.
- Cash on Delivery: Free shipping.
Expedited Shipping
If you require faster delivery, please contact us directly to inquire about expedited shipping options and costs.
Important Information
- Order Verification: Please ensure your shipping details are accurate during checkout. We will send an order confirmation email immediately after purchase to verify your information.
- Undeliverable Packages: We are not responsible for packages undeliverable due to incorrect, incomplete, or missing shipping details. Should reshipment be necessary, additional shipping charges will be billed to the customer.
- State Taxes & Duties: Any state taxes, duties, or fees charged by the destination are the responsibility of the customer. Before placing an order, please check for any applicable charges in your state.
- Duties and Customs Fees: We do not assume responsibility for any duties, taxes, or customs fees under any circumstances.
Package Refusals & Failed Delivery Attempts
In cases where:
- The customer refuses to accept the package, or
- Delivery attempts are unsuccessful at the destination,
Nixova reserves the right to cancel the order and retain the shipping fees. No refund will be issued in these circumstances.
For any questions or concerns about shipping, feel free to contact our customer service team.